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STORE POLICY

CUSTOMER CARE + return policy

  • If you’d like to return any product purchased on Luxe Online Store, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.

  • No returns will be accepted without the customer having obtained a return authorization. 

  • All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted. 

  • All products must be returned in their original packaging with original receipt and an explanation of the reason for the return. 

  • Refunds will be denied for any product returned not conforming to the above mentioned conditions.

  • We will refund 100% of the purchase price for returns that meet the above conditions.

  • Returns are not accepted after 90 days from the day of purchase.

  • Luxewill not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to

  • For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.

  • If you have any questions about our Refund and Return Policy, please contact us

RETURNS

You've got 14 days to send something back to us from the day you receive it.​

If you’ve received an item that’s not in perfect condition please contact us
 

We do not cover delivery charges back to us
 

 INTELLECTUAL PROPERTY RIGHTS

PAYMENT METHOD

- Credit / Debit Cards
- PAYPAL - coming soon

​

Privacy policy

  1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved with Luxe Boutique.

  1. Here at LUXE BOUTIQUE UK Ltd we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Luxe.  It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. It covers:

  2. The personal data we collect

  3. How we collect your data

  4. How we use your data

  5. Marketing preferences, adverts and cookies

  6. Links to other websites and third parties

  7. How we share your data

  8. Your rights

  9. Changes to this privacy notice

  10. How to contact us

  11. Our commitment to you

  12. We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

  13. We will only collect and use your personal data for the following purposes, to:

  14. fulfil your order(s)

  15. fulfil orders made on your behalf (e.g. e-gift card orders)

  16. communicate with you following a "refer a friend" nomination

  17. keep you up to date with the latest offers and trends

  18. give you a better shopping experience

  19. help us to make our marketing more relevant to you and your interests

  20. improve our services

  21. meet our legal responsibilities

  22. How we keep your data safe and secure

  23. We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

  24. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

  25. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

  26. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

  27. The personal data we collect

  28. Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

  29. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

  30. The following groups of personal data are collected:

  31. Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.

  32. Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).

  33. Financial Data includes information such as: payment card details and bank account.

  34. Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.

  35. Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

  36. Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.

  37. Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other luxe products and services used by you.

  38. Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

  39. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

  40. How we collect your data

  41. We may collect personal data about you in the following ways:

  42. Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

     

  43. Create an account or purchase products on our website;

  44. Subscribe to our newsletter, discussion boards, social media sites or create wish lists;

  45. Enter a competition;

  46. Join a Luxe loyalty programme;

  47. Complete a voluntary market research survey;

  48. Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);

  49. Use the “refer a friend” function on our website; or

  50. When you log in to our website via social media.

  51. Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.

  52. Third parties – we may receive personal data about you from various third parties, including:

     

  53. Identity and Contact data from another individual when they purchase an e-gift card for you or use the "refer a friend" function on our website;

  54. Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.

  55. Technical Data from affiliate networks through whom you have accessed our website;

  56. Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;

  57. Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and

  58. Contact, Financial and Transaction Data from providers of technical, payment and delivery services.


     

  59. How we use your data

  60. The legal basis for processing your personal data

  61. We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

  62. We will only collect personal data from you when:

  63. we have your consent to do so, or

  64. we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or

  65. the processing is in our legitimate interests and not overridden by your rights, or

  66. we have a legal obligation to collect or disclose personal data from you.

  67. ​

     

  68. How long we keep your data for

  69. We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

  70. Marketing preferences, adverts and cookies

  71. Marketing - your preferences

  72. We may send you marketing communications and promotional offers:

  73. if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);

  74. by email if you have signed up for email newsletters;

  75. if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

  76. We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

  77. We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

  78. From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

  79. In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

  80. You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

  81. you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or

  82. We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

  83. Cookies

  84. Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

  85. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

  86. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them

     

  87. Online ads

  88. We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target luxe banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

  89. Our use of analytics and targeted advertising tools

  90. We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

  91. If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

  92. Links to other websites and third parties

  93. Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.


     

  94. How we share your data

  95. We may disclose and share your personal data with the parties set out below:

  96. where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;

  97. to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:

  98. third party service providers that we engage to provide IT systems and software,

  99. services and to provide marketing and advertising services;

  100. third party service providers that we engage to deliver and process your e-gift card orders and e-gift card payment (including Jigsaw Business Solutions Ltd and Stripe Payments UK Ltd)

  101. third party service providers that we engage to deliver goods you have ordered and to manage any returns;

  102. third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;

  103. analytics and search engine providers that assist us in the improvement and optimisation of our website;

  104. affiliate networks through whom you have accessed our website;

  105. to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

  106. to protect our customers website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction.

  107. we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;

  108. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or

  109. to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

     

  110. Worldpay

  111. Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Luxe website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/
     

  112. Your data and countries outside of Europe

  113. The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.
     

  114. Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
     

  115. Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.
     

  116. Your Rights

  117. You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

  118. request access to your personal data

  119. request correction of your personal data

  120. request erasure of your personal data

  121. request restriction of processing of your personal data

  122. request the transfer of your personal data

  123. object to processing of your personal data

  124. request human intervention for automated decision making

  125.  Brief details of each of these rights are set out below. If you wish to exercise any of these rights

  126. Request access to your personal data

  127. You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

  128. Request correction of your personal data

  129. You are entitled to have your personal data corrected if it is inaccurate or incomplete.

  130. Request the transfer of your personal data

  131. You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

  132. Object to processing of your personal data

  133. You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

  134. Request human intervention for automated decision making and profiling

  135. You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

  136. We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

  137. Right to lodge a complaint

  138. If you have any concerns or complaints regarding the way in which we process your data

  139. Changes to this privacy notice
     

  140. From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

  141. How to contact us

  142. We welcome feedback and are happy to answer any questions you may have about your data.
     

  143. This privacy notice was last updated on 19/03/2021 – LUXE BOUTIQUE ABERDEEN

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